Effective Date: 17th January 2026

At Diamond Parts, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

In cases of high demand or unforeseen circumstances, processing times may be slightly delayed. If this occurs, we will notify you promptly.

2. Shipping Methods & Delivery Time

We offer reliable shipping options to ensure your parts arrive safely. Estimated delivery times vary based on your location:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (where available)

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment and stay updated on its delivery status.

5. International Shipping

We may offer international shipping to select locations. Delivery times and shipping costs for international orders will vary depending on the destination.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

6. Shipping Address Accuracy

Please ensure that your shipping address is correct at checkout. Diamond Parts is not responsible for delays or lost shipments due to incorrect or incomplete address information provided by the customer.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or appropriate solution as quickly as possible.

8. Delivery Issues

If your package is marked as delivered but you have not received it, please:

• Check with neighbors or your local delivery office
• Contact the shipping carrier for assistance
• Reach out to our support team for further help