Effective Date: 17th January 2026

At Diamond Parts, customer satisfaction is our priority. We aim to provide high-quality new and used auto parts, but if you encounter any issues, this policy explains how returns, refunds, and exchanges are handled.

1. Return Eligibility

You may request a return if:

• The item is defective, damaged, or not functioning as expected
• You received the wrong item
• The product does not match the description

To be eligible for a return:

• The request must be made within 7–14 days of delivery
• The item must be in its original condition
• The item must not be installed, altered, or damaged after delivery

2. Non-Returnable Items

The following items are generally not eligible for return:

• Parts that have been installed, modified, or used
• Electrical components (if tampered with or installed)
• Items marked as final sale
• Products damaged due to improper handling or installation

3. Return Process

To initiate a return:

1. Contact our support team with your order number and reason for return
2. Provide photos or evidence if the item is defective or incorrect
3. Once approved, you will receive return instructions

Returns sent without prior approval may not be accepted.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method
• Refund processing may take 5–10 business days depending on your payment provider

Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

5. Exchanges

We offer replacements for:

• Defective or damaged items
• Incorrect items sent

If you need an exchange, we will prioritize sending a replacement as quickly as possible.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our mistake
• We recommend using a trackable shipping service to ensure safe return delivery

7. Order Cancellations

Orders can be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

8. Important Notice

Due to the nature of auto parts, we strongly recommend confirming compatibility before purchasing. Our team is always available to help you choose the correct part to avoid unnecessary returns.